Frequently Asked Questions
Q: Who is eligible to register for the program?
A: Any child who lives in Pulaski County, AR and is under the age of five can register.
Q: How do I register an eligible child?
A: You may register online here or you can email firstname.lastname@example.org for assistance.
Q: What happens if I move out of Pulaski County, AR?
A: Depending on your new residency, we can transfer your child to a program in your new location.
Q: What kind of books will my child receive?
A: Children receive an age appropriate, gender neutral, book. Some months bilingual books are sent in both English and Spanish. You can check out Upcoming Books and the DPIL Book List on our website.
Q: What is the cost to sign up?
A: The program is completely free! There is no charge.
Q: How can I get involved in your organization?
A: We have monthly volunteer opportunities and you can sign up here or you can email email@example.com for more details.
Q: How do I receive books?
A: Books will be mailed to your child at the address provided on the registration form.
Q: When do books arrive?
A: It takes about 8 – 10 weeks for your first book to arrive after you return the form.
Q: Do you provide books in languages other than English?
A: Not at this time. However, there are several books each year selected that are bilingual English/Spanish titles.
Q: What if I am or my child is blind or visually impaired?
A: Dolly Parton Imagination Library has partnered with American Printing House for the Blind, Inc. (APH) to make many of the wonderful books in her program available in braille and audio format for young blind and visually impaired children. You can register for the program here: http://www.aph.org/dolly-partons-imagination-library/apply/
Q: What if I don’t live in Pulaski County?
A: Pulaski County Imagination Library only sends books to kids who live in Pulaski County. Check Dolly Parton Imagination Library’s website: https://imaginationlibrary.com/usa/findmy-program to see if there is a program in your area!
Q: Does my child have to attend a certain school to participate in the Imagination Library?
A: No! Any child under the age of five who lives in Pulaski County is eligible.
Q: This is our first month in the program and all of my children received the same book. Will this happen every month?
A: Nope! Dolly has a special love for The Little Engine that Could, so every child receives that book first. Next month, your children will begin receiving their age group book. Also, in the month of his or her fifth birthday, every child receives Welcome to Kindergarten as their last book in the program.
Q: Why did I receive The Little Engine that Could when it isn’t in my child’s age group?
A: Little Engine is one of Dolly’s all-time favorite books. It’s also a reminder that hard work and perseverance can pay off. After you receive Little Engine, your child will start receiving the book associated with his or her birth year. You can check out Upcoming Books and the DPIL Book List on our website.
Q: How do I change my address?
A: You can either log into your Parent Account or email your new address to firstname.lastname@example.org.
Q: Why am I not receiving my books?
A: Unfortunately, PCIL has no control over the delivery of the books. They are mailed by the national DPIL organization media rate, which means the postal service delivers them at their convenience. If you ever don’t receive your book, the first place to check is with your local post office branch.
If you do not receive your book one month, please let us know in an email to email@example.com, subject line: Missing Book. Please include your Zip Code +4 or your address. We are trying to keep track of where books are not being delivered, so that we can reach out to those post offices on your behalf.
Q: Why does my account say “Pending”?
A: Online registrations and address changes have to be “approved” before they become active in the system. We ensure that all pending registrations are approved before the following month’s book order is placed.